Sales & Service
 
Return and Warranty Policy
  Winstream Power Electronics Corporation products are warranted against defects and workmanship beginning from the date of shipment. The warranty period and replacement cost, if any, for any defective product is according to the table below. The customer is responsible for return shipment of the defective product. Upon receipt of the defective product, Winstream Power Electronics Corporation will ship the replacement unit via USPS Priority Mail or UPS Ground. Under the warranty period our obligation will be limited to repair or replacement of the product. Such repair or replacement will be made only after our examination determines that said product is defective in material and/or workmanship.

Product warranty is void if the product has been tampered with or altered in any way as to affect its use and operation as determined by Winstream Power Electronics Corporation. The warranty is also void if the product has been subjected to abuse, misuse, negligence or accident.

1.
Product Warranty: 24 months warranty effective upon the shipping date
All Winstream Power UPS products are covered by a 24 month warranty effective upon the shipping date.

2.


2% FREE spare parts (Based on Quantity per shipment)
2% free spare parts are calculated on a per model bases providing a minimum order of 50 units of the same model in the same shipment. Spare parts will be shipped together with every quantitative shipment for maintenance purpose.

3. Batteries: 12 Month warranty effective upon the shipping date
All Winstream Power batteries are covered by a 12 month warranty effective upon the shipping date.


Out of Warranty
 
1.


Six Months Extended warranty on repaired portion
Those PCBs repaired by Winstream Power Electronics Corporation will automatically receive an 6 (six) month extended warranty according to our 'Date Code' label.

2.


Unable to be repaired
Those PCB's or components recognized by our technicians to be not usable or not repairable, shall be photographed evidence. It will be replaced with new PCB if the buyer agrees to buy a new one.

3. Freight charge
While warranty is expired, the buyer shall assume all freight charges for repairing units.

4. Charging rules: Prices for repairing and new PCB
Regarding prices for new PCB or repairing charge, please refer to the most updated PCB Repair & Replacement Price List available upon request.


Please do not hesitate to contact us if there is you have any questions.
Thank you.
Winstream Power Electronics Corp.


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