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Merchandise Authorization (RMA). We are happy to accept
merchandise for repair or exchange, as long as it meets
the requirements of the Warranty and Return Policy.
As you prepare for your return, please keep in mind
these few points, as it will make returns safer and
easier for both of us.
1. Return the product with securely in the original
packing without the accessories such as cables, manuals,
etc. as they are not required for replacement/repair.
Winstream Power is not responsible for lost or missing
cables.
2. Customer is responsible for one-way shipping charges
to Winstream Power and charges for out-of-warranty repairs
or outstanding credits to the service center. Unless
specified, Winstream Power UPS will return merchandise
to the customer using the same shipping method as
it was received.
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